Holly, The Pearl & Diamond Delivery Bear

How long will it take for my order to be shipped?
Most in-stock, non-personalized items will ship within 1 week of purchase.

What shipping method does the Danbury Mint normally use to ship me the product? 
We usually use U.S. Postal Service or FedEx. Express shipping is available for most items for an additional charge.

What is your return policy?
Your satisfaction is completely guaranteed. If you are not delighted with your purchase, you may return it for any reason within 90 days for replacement or full refund.

You can order online by going to the web site page on which your product appears. Click on "Add To Cart". When you're ready to check out, just follow the prompts. It's easy. You may also call toll-free at 1-800-243-4664 Monday - Friday, 9:00 a.m. - 5:00 p.m. ET or mail your order to us at: The Danbury Mint, 78 Technology Park Drive, Torrington, CT 06790.

How do I know if it is safe to send credit card information to the Danbury Mint over the Internet?
We use the Secure Socket Layer Protocol to ensure your information is safe. If you still have concerns about ordering electronically, you can call 1-800-243-4664 Monday - Friday, 9:00 a.m. - 5:00 p.m. ET.

When will my credit card be charged?
Your credit card will be charged upon shipment of your order. If you are paying in installments, your card will be charged in monthly intervals, beginning when your product is shipped.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal for new orders and payments for existing orders on our web site. For mail-in orders, we accept credit cards or money orders denominated in U.S. dollars and drawn on a U.S. bank.

How long will it take for my order to be shipped?
Most in-stock, non-personalized items will ship within 1 week of purchase. Check the status of your order.

Will I receive a confirming email once I place an order online?
Once you submit your order, you will see a “Confirmation” page in your web browser. This confirms that your order has been submitted and is being processed. You will also receive an email confirmation which you should keep for your records.

What is PayMint?
Buy now, pay later with PayMint! To take advantage of convenient, interest-free monthly installments, simply choose “Pay in installments” in the Billing Section of checkout. Your credit card will be charged in monthly intervals, beginning when your product is shipped.

What are installment payments?
When you choose to pay in installments, you can get your order now and split your purchase total into multiple budget-friendly payments. It's an easy, interest-free way to shop! When installment billing is offered, the total cost of the item and shipping & service charges are evenly divided by the number of installments for that item. Simply pay your first installment now. Subsequent installments are charged monthly, directly to the payment method you authorized at checkout.
There are no gimmicks or hidden fees. The total cost of an item doesn’t change whether paying in full or in installments. This is simply offered as a convenience to our customers. Please be advised that installments are only available on orders placed with a major credit card.

Does it cost more to pay by the installment plan than if you pay all at once?
No, there is no extra cost for paying by installments – this is a convenience that we offer to our customers.

Why do I pay for shipping and service on each installment?
We take the total cost of shipping and service and divide it by the number of installments so that each installment is the same amount. The shipping and service charge is the same whether you pay in full or in installments.